Shipping costs are non-refundable. The time it takes for your exchange to arrive may vary depending on where you live. If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. 

The BERING Service Center and the authorized BERING dealers may charge fees for postage and, if applicable, insurance. Please note that the costs for shipping to the BERING Service Center must be borne by the customer. BERING will return the goods to the customer after a warranty claim has been successfully processed. 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. BERING requires a receipt or proof of purchase. Non-returnable items are Gift cards / codes / certificates.

If you do wish to exercise your right of cancellation, you can use this form and contact us for a return label.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If a refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 workdays 

If you have not received a refund within 5 days, please contact your bank and/or credit card company.
There is often some processing time before a refund is posted. If you’ve done all of the above and you still have not received your refund yet, please contact us hier.

Unfortunately, we do not issue refunds on any sale-priced items purchased at a discounted price.

We only replace items if they are defective or damaged. If you wish to exercise your right of cancellation, you can use this form. Send the entire packaging unit, including the completed returns form and the declaration of cancellation, to the address below within two weeks after delivery, postage paid by you.